Complaints Channel

What is it? a Reporting Channel?

É is the means through which suspected conduct that is contrary to the Code of Ethics and our company's Prevention Plan is reported. 

How does it work?

• There is a form to register a complaint about conduct contrary to regulations, codes or ethics policies of the organization, by directors, employees, suppliers or other agents related to the company's activity.
• The report can be made anonymously, if you wish. When filling out the form, you will not be asked to do so. You must provide your email, telephone number or any other information that identifies you. The complaint is This is done through a system that allows absolute secrecy.
• All evidence, images, videos or documents that support or prove the facts reported must be attached.
• All complaints received will be studied and investigated by a Committee. composed of people internal and external to the company. organization, which will carry out the corresponding investigation with the aim of clarifying the truth or falsity of the complaint.

Committee Composition:

• Compliance Technician and two people delegated by the organization.
• An external legal advisor.

The committee will ensure the protection of the defendant's rights and personal data. At the end of the investigation, the person responsible for the investigation will carry out a survey. a report that will be published sent to the Committee of Administration, so that the appropriate measures can be taken.

Objectives of the Complaints:

• Detect illegal or irregular behavior.
• Allow access to the ethical channel for all employees and third parties.
• Ensure confidentiality and anonymity.
• Adequately protect the consultant or complainant, as a fundamental piece of the organization's Compliance Culture.
• Receive and deal with queries or complaints about irregularities or violations of regulations committed by employees or interested parties.
• Protect confidential information of the institution.
• Preserve reputation.
• Earn the trust of stakeholders.
• Improve internal processes.

Complainant's Guarantees:

• Employees will be informed about the purpose and functioning of the ethical channel.< /li>
• Complaints submitted may be anonymous (at the complainant's choice), and are not It is necessary to indicate the identity of the complainant, nor the department from which the complaint originates, nor any information that allows identification.
• The complaint is strictly confidential. Only people who manage the channel will have access to the channel. complaint, being responsible for managing and ensuring communication with the complainant.
• No retaliation for good-faith whistleblowers.
• The complainant may exercise their rights of access, rectification, opposition, deletion and (“right to be forgotten”), limitation of treatment, portability and not being subject to individualized decisions.